Frequently Asked Questions

Booking inquiry. Thank you for your interest in staying with us. The easiest and most reliable way to check our pricing and availability in real time is through our website, https://www.thepointlembongan.com/, click the "Book" button. By visiting our site, you’ll be able to see the most up-to-date information and secure your booking quickly and conveniently.

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Booking confirmation. To confirm the details of your reservation, please retrieve your booking confirmation directly through the platform where you originally made your reservation. All booking information and updates must be accessed through their system. Additionally, any special requests, including bed arrangement preferences such as double or twin setup, must also be submitted through the same platform. This ensures your requests are properly linked to your reservation.

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Reservations modification.  Please log into the platform where you originally made your reservation to request a modification. If that’s not possible, your alternative is to cancel the current booking and submit a new one.

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Browsing room price versus checkout price. The nightly rate you see when browsing rooms reflects the base price only. During checkout, the total becomes higher because local taxes and mandatory service charges are added. These fees are required by law and apply to all accommodations in the area. We always show the full breakdown at checkout so guests can see exactly what is included in the final total.

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Guest requests. Additionally, any special requests, including bed arrangement preferences such as double or twin setup, must also be submitted through the same platform. This ensures your requests are properly linked to your reservation. ​

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Check-in, checkout policy. Kindly note the following information:
-Check-In Time 1 pm
-Check-Out Time 11 am
We are happy to provide free early check-in if your reserved room is ready. If you arrive early and your room is not ready, we will happily store your luggage and you are welcome to utilize the clubhouse and pool amenities while you wait.

Similar to our early check-in policy, we will also do our best to accommodate requests for a late check-out, but we cannot guarantee it. There is no fee for late check-outs. Please ask the on-site manager 1 day before your departure date to see if we can accommodate a late check-out. If we cannot accommodate a late check-out, we can store your belongings and you are welcome to continue to use the resort’s facilities.

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What forms of payment do you accept. We accept cash and all major credit/debit cards. There is a 3% bank fee added to all credit transactions (this is standard everywhere you go on the island). Please inform your bank of your travel arrangements ahead of time to decrease the likelihood of your card being declined for suspicious activity.
 

​Room types and bed options.

 - King Room: Features a spacious king-size bed for maximum comfort.
- Double/Twin Room: Beds can be arranged as one large double or two comfortable twin beds, depending on your preference.
Our Double/Twin rooms are set up with a double bed by default. If you prefer two separate twin beds, please request a twin setup when booking.
You must also submit any request through the same platform you originally made your reservations. This ensures your requests are properly linked to your reservation.

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Smoking policy. All of our rooms are designated as non-smoking to ensure a fresh and comfortable environment for every guest.

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Room Maximum Occupancy Information. Please note the maximum occupancy for our room types:
- King Suite: Maximum 2 adults and 1 child under 13 years old
- Double/Twin Suite: Maximum 2 persons
- King with Sea View: Maximum 2 persons
We kindly ask that you keep these limits in mind when booking to ensure a comfortable stay.

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Room assignment and availability. Although our system doesn’t allow us to pre‑assign specific room numbers, we always do everything we can to honor guest requests. Our team will gladly accommodate it if the room is available upon your arrival.

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Extend your stay. If you would like to extend your stay for an additional night, please kindly make any reservation changes through the same platform where you originally made your booking. Availability and modifications can only be processed there.

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Ocean view rooms. The Point Resort is a unique place, even on Nusa Lembongan. Our location is not near any of the active beach clubs or larger restaurants on the island… and that’s the way we like it! Our resort is designed to accommodate those travelers who value relaxation and want to enjoy the best view sheds anywhere on the island. 
All of our rooms boast breathtaking, uninterrupted ocean views, allowing you to wake up to the sight of shimmering waves and drift off to the soothing sound of the sea. Each room is carefully designed to maximize the beauty of the surrounding coastline, ensuring a truly immersive and serene experience.

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How do we get to Nusa Lembongan? Getting to Nusa Lembongan is not difficult, and you do have a few options:
A.    Rocky Fast Cruise:

The easiest way is to arrange pick-up and drop-off through Rocky Fast Cruise. They will pick you up at the airport or your accommodation in Bali and take you to the port in Sanur. They will then ferry you to Nusa Lembongan and drive you to The Point upon arrival. They are also the only ferry service that has a dock on Nusa Lembongan, so you do not have to get into the water when debarking the ferry. Upon your departure, they will repeat all steps, and drop you off in Bali at the airport or another location of your choosing. They are a little more expensive but are the easiest way to travel.

B.    Other Ferry Services:
You can arrange your own transportation from the airport to the port at Sanur using either taxis or Grab cars (similar to Uber or Lyft). You can book ahead of time (recommended during the busy season) or once at the port, there are many options for ferries (including Rocky) that you can book through. TANIS will drop you off at Dream Beach which is the closest drop-off location to The Point. However, you will have to enter the water to debark the boat. Our on-site manager can help arrange transportation to take you to The Point. This option saves you a little money and time (the ferry ride and drive to The Point are a combined 25-30 min less) but requires much more personal planning. Plus, the port at Sanur is extremely busy and can be confusing to navigate.
 

There are also smaller boats available. Kai Koa is a new ‘Very Fast Boat’ that now makes the Bali – Lembongan run. They do not include land transfers and exiting the boat on Lembongan is done at Jungut Batu Beach.
 

Transportations to get to the resort, Contact number for boat transfer. We recommend Rocky Fast Cruise for their proven safety and reliability. It is the easiest way is to arrange pickup and drop-off through Rocky Fast Cruise. They will pick you up at the airport or your accommodation in Bali and take you to the port in Sanur. They will then ferry you to Nusa Lembongan and drive you to The Point upon arrival.
Reserves Rocky Boat by WhatsApp (NO CALL, TEXT ONLY!): +62 813-3909-9963.
The information below are from Rocky Boat and subject to change.
From Sanur - Lembongan : 10.00am, 12.00noon, 14.00(pm), 17.00(pm)
From Lembongan - Sanur : 09.00am, 11.00am, 13.00(pm), 16.00(pm)
Last pick up at the Airport at 15:45(pm).
 

Transportation island to island. Travels Between Nusa Lembongan - Lombok Island, Gili Island: Several boat companies operate between Lombok and Lembongan Islands, including Eka Jaya Fast Boat, Tanis Fast Boat, Semaya Fast Boat, and Scoot Fast Boat. We recommend Eka Jaya, as they operate larger boats compared to the other companies. However, keep in mind that their reservations fill up quickly.​
 

Activities. Activities such as snorkeling, diving, island tours, and scooter rentals can be arranged. Please contact our villa manager upon your arrival.
For snorkeling and diving, we recommend arranging your excursions upon arrival at the villa, as these activities are best enjoyed on clear days.

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Scooters rental, dinner options. Upon arrival, kindly reach out to our villa manager to arrange scooters rental, special events or explore dinner options.

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Special celebration or occasion requests. To help us prepare everything beautifully, please send any special celebration or occasion requests within 24-48 hours before your arrival so our on-site villa team can coordinate smoothly.

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Contact the point resort. Contact number of the resort. If you already have a reservation, please contact us through the same platform where you originally made your booking. This ensures your message is correctly linked to your reservation and helps us assist you more efficiently.
If you do not have a reservation yet, you’re welcome to email us at info@thepointlembongan.com.

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Vegan options. While our standard menus do not include vegan options, we will do our best to accommodate your dietary preferences. Kindly inform our villa manager upon arrival so we can make the necessary arrangements.

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Does The Point have a restaurant on site. Yes, we have a restaurant on site where guests can enjoy fresh, delicious meals just steps from their room.

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Are children welcome at the resort. Children are always welcome at our resort; however, parents or guardians are responsible for supervising them during their stay. Please note that our resort is uniquely situated by the ocean and cliffs, offering guests uninterrupted panoramic ocean views and stunning sunsets—a setting we truly love.

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Guests with limited mobility. Please note that our resort is uniquely situated by the ocean and cliffs with multiple stairways throughout the property, offering guests uninterrupted panoramic ocean views and stunning sunsets—a setting we truly love. Because of this, it may not be suitable for guests with limited mobility.

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Where is the nearest beach. The closest beach is Mushroom Bay. This is an easy ten minute walk from The Point.

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Parking. The Point provides ample parking for all guests, with enough dedicated space for scooters for every room. You’ll always have a convenient spot available during your stay.

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How do I get around on the island. There are only 2 forms of transportation on the island: small "taxi" vehicles and motorbikes. Most of the cars will charge you anywhere from 100,000-150,000 IDR per trip. If going to another resort for a meal, they will sometimes provide transport for free. Same with most of the excursion and tour companies. If you want to rent a motorbike the cost is anywhere from 80,000-100,000 IDR per day. If you are comfortable on motorbikes, this is an amazing way to explore the island, and you can also cross the bridge to Nusa Ceningan. However, the roads on the island are extremely narrow, and many of them are in disrepair, so you must be comfortable and confident on a motorbike to remain safe. Our onsite manager can help you with bike rentals and/or book cars to get around the island.
 

Can you help us book tours? Are there any you would recommend? Nusa Lembongan has several great tour operators that will take you snorkeling and diving. One of the biggest draws on the island is the chance to snorkel with Manta Rays. All of the major tour companies can take you to different fun locations to explore. We don’t play favorites with our recommendations as they are all very good at what they do. Our onsite manager can help you decide what activities you would like to do and help arrange your tours with local operators. There is no fee for our services.
 

What should I bring. Everyone is different in their travel preparations. However, the following list will detail a few items that may make your stay more enjoyable:
•    Bug Spray/Long Pants & Shirt – The island does have its fair share of mosquitos. A thin long sleeved shirt and pants to wear in the evenings combined with some bug spray will help keep the bites you receive to a minimum.
•    Sunscreen/Hat – Outside of the rainy season, the island is almost always sunny and hot. Proper protection from the sun is always recommended.
•    Rain Jacket/Poncho – There are often quick rainstorms in the afternoon. Having a poncho handy will help ensure you remain dry when they hit.
•    Flashlight/Headlamp (Optional) – While the resort is well-lit, if you plan on walking at night off the resort you should have a flashlight so that any motorists can see you on the dark roads and so you can see any divots in the road. Cell phones work too.
•    Snorkel Gear (Optional) – All the tour outfits will have gear, but you are always welcome to bring your own.
•    Earplugs (Optional) – The island is home to some pretty large geckos that have an interesting call at night. Some guests love the nature sounds. Other guests… not so much. 
 

Do you have internet. The Point offers complimentary high‑speed Wi-Fi powered by a satellite provider for all guests and visitors. While the connection is generally reliable, there may be occasional brief interruptions due to the island’s remote location.

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Do you have a spa. The Point Resort does not currently have any spa services. However, there is a spa less than 5 minutes away by scooter. We are more than happy to help arrange massages or other spa treatments there or at any other spa on the island.
 

Will I see dolphins or Manta Rays at The Point. Yes… usually! The viewshed from The Point Resort is unlike any other place on the island. From our raised position you can see dolphins on almost a daily basis, although we cannot guarantee it. Other ocean life that is visible from The Point includes sea turtles and manta rays (if you are very lucky).